Why is there a Need for Triple Bottom-line Decision Makers?

Author – Anas Gahshan, Senior FM Manager, Kaizen AMS

Sustainability is one of the major strategic goals for the built environment in the UAE. This is one of the reasons that there have been an exponential surge in investments by the real estate sector and strata management firms in sustainable and clean energy projects to align their vision with the UAEs Energy Strategy 2050. The Energy Strategy targets an energy mix that combines renewable, nuclear, and clean energy sources to meet the UAE’s environmental goals of clean energy (44%), Gas (38%), clean coal (12%), and Nuclear (6%).

With rising awareness, property buyers & investors are prioritizing the sustainability efforts of the developers over the quality and prices of the project. In the last decade, sustainability has emerged as a key factor in the property buying decision. The research conducted by Epson reveals that 94% of millennials in the Middle East prioritize environmental and social issues and over 90% of employees in the UAE think that the use of green technologies can play a pivotal role in improving the air quality and will have a great social impact on the businesses. While designing their future plans, organizations are considering sustainability as their top priority. This is allowing them in addressing the emerging challenge of climate change and also in gaining a competitive edge.

Today, sustainability has become a viable decision-making tool for corporate leaders to evaluate the impact of their decisions over the entire life cycle of the product or practice. Sustainable practices are empowering the UAE’s corporate sector in striking the right balance between mother nature, the built environment, and profitability.

An Urge for Triple Bottom line

Triple Bottom Line (TBL) is an accounting framework which considers social, environmental, and financial results as bottom lines. Businesses of all types – Corporates, NPOs, and government entities – leverage the TBL framework to evaluate their financial performance and the impact of their operations on the environment and society.  Triple Bottom Line encourages real estate leaders to nurture the mindset of prioritizing sustainability in every single process, activity, decision, and strategy. TBL is based on the principle that any action that achieves benefits in one aspect cannot be initiated without measuring its impact on the other crucial aspects of the business.

3Ps of TBL

The Triple Bottom Line (TBL) concept functions on the principle of 3Ps – Profit, People, and Planet. The Profit aspect evaluates the performance of an organization based on its financial performance. It focuses on key aspects like – business decisions made, strategic planning, and the methods of cost reduction.

The second P – People measures an organization’s social impact and its commitment to people (i.e. its stakeholders, employees, and people involved in the supply chain, customers, the organization’s surrounding community, and future generations.) Some of the methods used by organizations today to measure the bottom line includes – advancing human rights; volunteering; donating to the poor or hungry; promoting diversity, race, and gender equity; and improving life expectancies.

The third P – Planet measures the environmental impact of an organization. In the last decade, like any other sector, the real estate sector has also been the contributor to rising air pollution which has adversely impacted the climate at staggering rates.

The bottom-line approach aims to encourage organizations to reduce their carbon footprints to protect nature and precious human lives. Some of the prevalent methods to measure the bottom line includes – curtailing carbon footprints by cutting down on energy consumption, reducing reliance on fossil fuels, ensuring effective waste management, streamlining shipment practices, and above all using ethically sourced materials.

The 3Ps of Triple Bottom Line (TBL) should be of paramount importance for every organization as it enables them in weighing the impact of each aspect on another. This will entitle organizations in deriving the maximum benefits from all three aspects and making informed decisions which are bearable, viable, and equitable.

Challenges in Sustainable Decision-making

 Lack of standard guidelines to accurately measure TBL

  • Lack of structured framework
  • Achieving a global standard is a time-consuming & costly affair

 Sustainable Decisions

Many organizations wonder how they can make sustainable decisions. Well, it is not as tough as it seems. The foundation of sustainable decisions starts with drafting a sustainable strategy which supports the organization’s mission, vision, and values. Sustainable decisions must align with the services offered, business operations, nature of the business, policies & procedures.

There are 5 phases of executing a sustainable strategy. These are as follows –

  • Analyze the goals of the sustainability strategy
  • Evaluate the feasibility of initiatives and plans
  • Outline a preliminary sustainability plan
  • Ensure that the plan accomplishes the sustainable goals of the firm
  • Nurture a culture and mindset towards sustainability which can be implemented in the existing organizational processes
  • Execute the plan post management’s approval

The Direct Impact of TBL on organization

Prioritizing People, Planet, and Profit as a core of the organization often leads to extraordinary business results. Organizations must place ESG goals at the top of their value proposition to maximize their impact on the Planet and People and drive unprecedented business results –

  • Create a checklist of feasible sustainable practices and ESG Governance
  • Reinforce supply chain management to protect against business interruption
  • Ameliorate customer relationship and satisfaction
  • Evaluate the impact of ESG goals on the people and the environment to strengthen brand reputation and customer relationship
  • Prioritize the people in every decision to drive employee loyalty, retention, and diversity and increase employee engagement
  • Align goals with ESG standards to reflect organizations’ vision, values, and strategy which connects with both internal or external stakeholder
  • Maximize the business performance by following all three aspects of ESG. This will have a profound impact on the financial performance among ethical business performance will have a higher rank than other organization performance.

To make wise and informed sustainability-driven decisions, organizations must understand the following basics –

There is no Yes/No approach to the right decision, when it comes to sustainability, it is not an option. Right decisions must consider the organization strategy, employees’ collaboration, and management’s objectives. These decisions must be backed by research and data. Before reaching a final conclusion, an organization must perform data collection, data analysis, the study of alternatives, and the impact of each decision on Triple bottom line aspects by considering the insights drawn from Life cycle analysis and their monetary & non – monetary values.

While businesses have historically been the greatest contributors to climate change, they also hold the keys to driving positive change. Many business leaders are now recognizing their responsibility to do so. This effort isn’t solely on the shoulders of the world’s largest corporations—virtually all businesses have opportunities to make changes that reduce their carbon footprint by considering TBL in their strategic decisions. Adjustments like using ethically sourced materials, cutting down on energy consumption, and streamlining shipping practices are steps in the right direction.

This article was penned by  Anas Gahshan, Senior FM Manager, Kaizen Asset Management Services. It is part of CMtoday’s Expert Talk series.

Kaizen AMS Wins the ‘Property Management Company of the Year’ Award at the Smart Built Environment Forum 2022

Kaizen AMS is elated to announce that yet again we have been recognized as the ‘Property Management Company of the Year’ at the prestigious Smart Built Environment Awards -2022 held on 23rd September 2022 at Ritz Carlton DIFC. With this, Kaizen has continued its long and incessant legacy of winning at Smart Built Environment Awards and yet again reflected its true commitment toward the environment and health & safety of UAE residents. Kaizen Asset Management Services (Kaizen AMS) has also been recognized across the vast gamut of other important categories.

Smart Built Environment Awards is a platform which recognizes the companies in the built environment for their efforts and practices in creating happier communities and meeting smart city and sustainability goals. The event is a knowledge-based platform, giving delegates the information they need to arrive at an informed decision on making their built assets more economical for owners and more functional for occupiers. Smart Built Environment Awards are focused on four major aspects of real estate i.e. -Property Management, Community Management, Facilities Management, and Prop Tech.  The two-day event is focused on keynote speeches, panel discussions, presentations, and workshops and covers the biggest issues and trends driving real estate development and management in the Middle East region.

Kaizen AMS was awarded as the winner of Property Management Company of the Year and Partnership Award-PropTech award category for its continuous investment in introducing world-class and ground-breaking technologies to its 130+ managed communities across Dubai to create ‘memorable experiences’ for its 40,000 + residents. Kaizen AMS has won ‘Partnership Award-PropTech’ for working alongside our one-of-its-kind technology partner, Socienta to drive the digital transformation in Dubai’s real estate sector and for tackling complex industry problems with our technology and expertise.

Abdulrahim Al Khayat, Head of Finance – Kaizen AMS (first from the left) Ghassan Talhouk, CEO – Socienta (second from the left), and Ali Dikici, CTO – Socienta (first from the right), accepting the Partnership Award-Proptech   

Speaking at the Occasion, Kaizen AMS’ Founder and CEO – Mr. Fadi Nwilati said – ‘Yet again, We Kaizeners have proved to the world that ‘people with great passion, make impossible happen’. The top 3 reasons behind our monumental success since our inception are 1.) Focus on creating memorable experiences for our stakeholders 2.) Deploying a vast range of novel property technologies to minimize the energy-consumption & operational costs 3.) Launching a series of sustainability initiatives to reduce the impact of our operations on the environment and focusing on sustainability and the environment.

Binny Varghese, Portfolio Manager (first from the left) Jaza Naveed, Portfolio Manager, Anas Gahshan, FM Manager, Joanna Jankowska, Commercial – Asset Portfolio Manager, and Fadi Nwilati, CEO accepting the Runner-up award for ‘Energy Smart Initiative of the Year’

Additionally, Kaizen AMS was awarded the Runners-up position in the ‘Energy Smart Initiative of the Year’ category for adopting new technology and approaches to minimize energy consumption, implementing new energy campaigns, and retrofitting initiatives, and for introducing new technologies for renewable energy and policy implementation.

Vidyashree Cawa, Sr. Manager – Communications Excellence (first from the left) Anas Gahshan, FM Manager, Rodelia Cruz, Sr. Manager – Compliance and Special Projects, Abdulrahim Al Khayat, Head of Finance, Fadi Nwilati, CEO, and Jatin Babla, Marketing Lead, Kaizen AMS accepting the Runner-up award for ‘Adoption of Tech’

Kaizen was also runner-up in the ‘Adoption of Tech Award’ for successfully adopting PropTech and other revolutionary technologies within their operations and for implementing a successful digital transformation strategy.

The Role of Dubai Land Dept. in Making Real estate sector More Transparent than Ever

Since its inception, Dubai Land Department, or DLD has played an instrumental role in taking Dubai’s property market to new heights and making it the ‘apple of the eye’ of global investors. The incredible efforts laid by Dubai Land Department and its visionary leader His Excellency Sultan Butti Bin Mejren have yet again been recognized at the global level. 

According to the latest Global Real Estate Transparency Index (GRETI) -2022 by JLL, Dubai has been named as the most transparent city in the Middle East and North Africa (MENA) region. This achievement is significant as for the very first time; Dubai’s real estate sector has entered the prestigious ‘Transparent’ tier to become the only city in the MENA region. 

Where does Dubai Stands Globally?

Dubai is at the 31st spot in the world in the latest Global Real Estate Transparency Index (GRETI) -2022 closely followed by the UAEs capital, Abu Dhabi which is at 45th rank, and Saudi Arabia at the 49th rank. Both Abu Dhabi & Saudi Arabia are under the ‘semi-transparent’ tier. 

The list of 99 nations is led by the UK followed by the US and France. Australia, Canada, the Netherlands, Ireland, Sweden, Germany, and New Zealand are among the top ten nations.

The Role Played by Dubai Land Dept. to Make Real estate Transparent

Dubai Land Department has played a crucial role in leading the real estate sector towards transparency. It has invested in a vast range of unconventional technologies and has launched several applications to provide real-time information to all real estate stakeholders. According to HE Sultan Butti bin Mejren – “the government’s ongoing efforts that are driving digital services and data provisions, new regulations and sustainability reporting have helped advance Dubai’s ranking in this year’s Global Real Estate Transparency Index, which is an important guide used for cross-border investment and corporate occupiers to inform their decision making,”.

Here are the top measures taken by DLD to make Dubai real estate transparent –

1. Publishing Transactional Data

One of the key measures taken by the Dubai Land Department to make the real estate operations transparent is by making more data available to potential investors to empower them in making sound decisions. A few years ago, the Land department launched a service to publish transactional data along with a service charge index which allows potential investors to analyze the maintenance charges before they make a final purchase decision. This initiative includes making all-important real estate information available on the website such as: sales transactions, gifts, mortgages, Ejari registrations, valuations, land, building and unit data, broker, developer, and projects data, along with unique identifiers for each transaction, such as property IDs and Ejari contract numbers.

2. ‘Green List’

In a transformational move, Dubai Land Department (DLD) launched its revolutionary ‘Green List’ initiative to promote active communication between the owners and the brokers and minimize the complaints of the owners pertaining to brokers contacting them without their content. The ‘Green list’ initiative has proved to be instrumental in making real estate operations transparent by ensuring only legitimate brokers can contact owners. Furthermore, the green list also plays an important role in minimizing direct marketing which is indeed a serious real estate violation and often results in a surge in property prices.

Green List overcomes many gaps and ambiguities involved in serving the tenants, owners, and brokers effectively. This initiative is in line with the Dubai Land Department’s strategic goals of ensuring utmost customer satisfaction through innovation and by introducing an advanced technology platform to regulate and lead the real estate sector towards sustainability. The green list also ensures the highest level of protection and integrity of consumer data. 

3. DubaiRest App

DubaiRest is one of the biggest initiatives of the Dubai Land Department to lead the real estate sector towards transparency. DubaiRest is the smart real estate platform for real estate services, through which all real estate services are performed by the real estate stakeholders such as: property owners, tenants, real estate brokers, developers, real estate valuators, and investors. 

DubaiRest is a game changer in allowing property owners to access their properties through a real estate wallet which provides them with real-time data on the current prices of their properties, rental return, and service charges. The app. also provides important information on the rental index and the sale index in different periods. Dubai REST also facilitates property owners and tenants in managing their leases such as: registration, renewal, and cancellation, and in submitting the rental disputes and following up on them.

4. e-NOCs

On April 20, 2021, Dubai Land Department (DLD) launched its one-of-its-kind Electronic No Objection Certificate (e-NOC) system to simplify the process of obtaining no-objection certificates digitally for the property owners. e-NOCs are only applicable for owners of the buildings where the budget of the current year is not approved or the current quarter of that building is not invoiced for any reason. e-NOCs facilitate the owners to directly proceed with the transfer after clearing all the service charges which are invoiced through Mollak. e-NOCs play a vital role in reducing the additional cost on the sellers as developers and strata management firms demand. Only ready properties managed by Owner association management companies and owners receiving service charge invoices from the Mollak system are eligible for e-NOC.

5. Dubai Real Estate Institute (DREI)

To keep all real estate brokers and stakeholders aware of the happenings in the sector, Dubai Land Department launched continuing education program as the second phase of empowering brokers working in the Dubai real estate market through vocational training courses. The vast range of courses is designed and introduced by the Dubai Real Estate Institute (DREI), the educational arm of the Dubai Land Department in collaboration with the Real Estate Licensing Department in the Real Estate Regulatory Authority (RERA). The courses are developed on an academic basis and aim to improve the efficiency of all the real estate stakeholders in Dubai. One can register for the courses through the website – http://drei.gov.ae/default.aspx

6. Well-being Certificate

During the UAE Innovates 2021 week from February 21-27, 2021, Dubai Land Department (DLD), through its Real Estate Regulatory Agency (RERA), launched the Well-being Certificate in cooperation with the International WELL Building Institute (IWBI) in New York and Facility Management companies. The certificate targets various freehold buildings managed by common-area management companies licensed by RERA. The certificate is based on evaluating the target buildings on world-class health and safety standards, including policies and procedures that enhance the health and safety of residences and workplaces, to the extent to which maintenance procedures and facilities management are applied to reduce diseases, contribute to the adoption of emergency preparedness plans, increase awareness and the involvement of decision-makers, cleaning procedures and the management of air and water quality. Well-being Certificate played a key role in making the real estate operations transparent and safeguarding the investors from investing in unhealthy buildings.

Final Words

Dubai Land Department has always been an integral part of the monumental success of the real estate sector. This is the reason that city’s real estate is considered one of the most transparent in the Middle East within a very short span and has attracted the attention of global investors. Dubai’s property market has gained significantly in the transparency index which has been led by the vast number of new regulations around market lending practices, beneficial ownership tracking and sustainability reporting, digital services, and data provision. Some of them include – service charge management, automated valuations, and transactions databases through the Dubai REST platform. The gain in the Global Real Estate Transparency Index (GRETI) -2022 is also a big boost for the upcoming initiatives announced by the Dubai Government with private companies such as transaction-based sales indices and a building wellbeing certification.

Smart Home Technology – Reshaping The Future of the Property Management Industry

Technology has always been the lifeline of the property management (PM) industry. It has always accelerated the capabilities of property management firms in improving efficiency, driving lasting value, increasing resident satisfaction, and boosting revenue growth. Technology has vested the property management (PM) sector in coming up with new tools, devices, and features to cater to the requirements of the residents and increase their satisfaction with the community. This technology adoption has surged exponentially during Covid-19 to maintain social distancing.

Smart home technologies have also enabled property management firms in overcoming market disruptions and in data collection to ensure they always remain the top choice of developers when they are looking for a management firm to manage their community.

What is Smart Home Technology?

Smart home technology facilitates in setting up of a convenient home where residents can automate and control all the appliances and devices remotely from any part of the world using their mobile and an internet connection. All the devices in a smart home are interconnected which facilitates users in granting security access, controlling the home temperature & lighting, and monitoring CCTVs / cameras.

Smart home technology has gained a lot of traction among tech-savvy millennials and Gen Z who need instant gratification. Real estate and property management head honchos are embracing cutting-edge and unconventional smart home technology to cater to their demands and are upgrading their conventional methods with digitized ones to accumulate results-driven data in real-time. Smart home technology is proving instrumental for the real estate sector in enhancing the customer experience besides fortifying client relationships.

Why is there Rising Popularity of Smart home tech. in the Real estate & PM Sector?

Smart home technology has completely reshaped real estate and left a profound impact on the residents and the community. There has been a huge proliferation in the number of property managers & community managers embracing smart home gadgets (like Smart TVs, smart lights, speakers, LED screens, and doorbells to name a few) to make their community more attractive to buyers. Adding threat prevention devices, such as keyless locks, video doorbells, or motion sensors, also minimizes insurance premiums by 10-20%. Smart home technology has empowered businesses and households in overcoming the traditional model of lock and keys and accessing their property from the touch of a screen on their mobile. 

1. Preventive Measures for Potential Damages 

In the last decade, there has been a colossal increase in the popularity of smart sensors in the property management (PM) industry. Asset protection is the major reason why property managers are deploying smart home devices in the community. Smart sensors alert property managers in case of any leaky pipe or broken window which can cause major damage to the residents as well as the building. Smart sensors are a must for common areas as residents may not report damage outside their property. On average, a building experiences at least 4-5 water leakages annually costing between AED 20,000 – AED 80,000. Property managers can save a vast amount of money from this expenditure by staying proactive and installing smart sensors to detect any potential water leakage in advance and prevent it. 

2. Energy-savings

Smart home technology allows property managers and owners to conserve energy using smart thermostat management. The research paper titled – Investigation and Analyses of Energy-Efficient Technologies for HVAC and Lighting Systems via Energy Auditing Processes published by IEEE reveals that Heating, ventilation, and air conditioning (HVAC) and lighting account for most of the energy consumption in the UAE. The average temperature recorded over a year is almost 35°C. Therefore, 70% of the total electricity consumed by the country is due to the air-conditioning system. Lighting systems consume between 22% and 30% of a building’s energy. Using Smart thermostat management, property managers can set common areas or vacant units to energy-efficient schedules that observe peak and lull times to regulate the temperature and minimize the overall energy output of the community. 

3. Organizing Virtual Tours

Smart home technology has enabled tenants and investors in overcoming the challenge of physically visiting the property through virtual property tours. This concept has proved to be a boon for the property management firm during Covid-19 in maintaining social distancing and preventing their employees and potential investors and tenants from contracting the pandemic.

Self-touring technology is an integrated software-hardware solution that allows property managers in scheduling virtual tours for the tenants at their preferred timings and outside the regular working hours. Even tenants can schedule self-tours directly from the listing sites and receive links on their mobile phones with step-by-step instructions on how to view a property or a community. Post-completion of the tour, prospects can provide feedback or submit an application to the property manager. Self-touring technology benefits the tenants by offering an easy viewing experience and streamlines the complex application process.  Furthermore, 360 immersive technologies and virtual tour photography are allowing property management firms in using 360 photos to create a seamless digital tour of a reallocation for potential buyers and in driving the users’ engagement and interaction. 

Self-guided property tours have assisted property management firms in finding out more potential property buyers and tenants. Self-touring options list a vast range of exclusive properties which attract potential buyers resulting in lower vacancy rates, higher occupancy, and a faster leasing cycle. Furthermore, self-guided tours increase the possibilities of lease conversion by several folds. 

4. Making the Property Attractive for the Buyers 

Smart technology features increase the attractiveness of the property and make it more appealing to buyers and tenants. This has a profound impact on its occupancy rate. For instance – smart features like installing smart TV, or lights, smart doorbells, CCTVs, etc. makes it much easier for the sales team to sell or rent the property. It also empowers property managers in meeting their goals like – resident security & safety, energy efficiency, increasing occupancy, ensuring higher resident satisfaction, and minimizing tenant turnover. Smart bell features add an additional layer of security to the property and make it easier for the property managers to monitor the empty units with ease and design the strategy to boost the occupancy rate. 

Final words

Smart home technology is ever-evolving and has impacted every aspect of the property management and real estate sector. In the coming years, there will be a surge in the number of property management firms embracing smart home technologies to create unparalleled and incredible experiences for residents. 

Smart home technology is also playing a pivotal role in minimizing the overall utility cost of the community and damage risks. Smart thermostats can lower annual utility costs by up to 23%. This results in lower operational costs for the community with benefits being transferred to the residents in the form of lower rents and service charges. Property management firms and landlords are also getting equally benefited as lower rents & service charges lead to higher occupancy rates which mean more revenues for them. On the other hand, landlords and property management firms can equip the property with smart devices and technology and convert it into a smart home to fetch higher rents and lower service charges. Property management firms also leverage humidity sensors in various applications such as – heating systems, air conditioners, and ventilation systems to control humidity levels by measuring moisture and air temperature, and reporting the relative humidity (RH) in the air. Humidity sensors measure humidity through electrical capacitance and allow property managers in ensuring that a constant temperature is maintained throughout the building.

With the rise in technology awareness, millennials have become more tech-savvy and prefer to live in properties with advanced smart home features and don’t mind paying extra for innovative functionalities. Smart home features improve the resident’s experience and satisfaction and they frequently renew their leases which further improves the occupancy rate of the community Thus, smart homes are a beguiling option for property management firms and landlords to attract the young generation. In the future, we will witness a substantial rise in the number of real estate stakeholders embracing smart home technologies which is indeed a ‘glad-tiding’ for the sector. 

Trends that Will Drive Sustainable Construction in Coming Years

Rising carbon emission levels and climate change have become key concerns for the world to address. The West is facing a serious brunt of it. Many towns and counties in the UK, Portugal, Canada, and the US were in the headlines recently for facing devastation due to heat waves. The UK and Canada recorded their highest temperature ever, going past 40 degrees Celsius

According to the article published by NASA Earth Observatory titled – Effects of Changing the Carbon Cyclerising carbon dioxide concentrations and increasing greenhouse gasses have caused the planet to heat up. Due to this, the average global temperatures have risen 0.8 degrees Celsius (1.4 degrees Fahrenheit) since 1880. The built environment has been one of the biggest culprits behind rising temperature levels globally. Buildings account for nearly 40% of all greenhouse gas emissions (GHGs), according to Architecture 2030. Furthermore, other activities related to the construction of buildings such as transportation are adding ‘fuel to the fire’. 

99% of the Buildings Causes Harm to the Environment

The report by the World Green Building Council (WorldGBC) reveals that at present, there are only 500 net-zero commercial buildings and 2,000 net-zero homes around the globe (which is under 1% of all buildings worldwide). This means that over 99% of the buildings are causing harm to the environment, creating an immediate urge to construct sustainable buildings in the coming years. By building green, the real estate sector can reduce the impact of buildings on climate change while also building resilience in our homes and communities.

Why Sustainable Construction is Important for the UAE?

Sustainable construction is the foundation of a holistic built environment. It leads residents towards an improved and healthy lifestyle and also minimizes the adverse impact of construction on the environment. By building green, we can reduce our buildings’ impact on contributing to climate change while also building resilience in our homes and communities. Sustainable construction practices are immensely important for the UAE as the region derives 5.5-7% of its GDP from the built environment. Dubai accounts for the highest GDP from real estate among all emirates. According to the 2021 annual report released by the Dubai Land Department titled – Dubai Real Estate Sector Performance,the contribution of the real estate sector has reached up to 14%. However, this monumental growth is coming at a heavy price. 

The real estate sector accounts for most of the carbon emissions. Furthermore, residents of the buildings use air-conditioning, refrigerators, gas, and other electronic appliances which further increase the carbon emissions. Currently, the UAE is one of the top 30 carbon emitters globally on a per capita basis and stands at the 28th Spot with 23.37  CO2 Emissions per capita according to Worldometer. This creates a need to embrace sustainable construction to protect the environment and reduce resource depletion. To minimize carbon emissions, the UAE government is encouraging sustainable and greener construction and has launched the 2050 Net-Zero strategic initiative (a national drive to achieve Net Zero emissions by 2050) and become the first nation in the Middle East to achieve this milestone. Amid rising awareness about sustainability and government push to minimize carbon emissions, these are the top 5 trends in the UAE that will drive sustainable construction in the coming years.

1. Surge in the Usage of Greener Materials

In the last few years, there has been a massive increase in the usage of greener and more innovative materials such as – graphene during the construction process. Graphene has become a preferred choice of developers due to its strengths in supporting green construction materials. The research suggests that graphene is 200 times stronger than steel and 1,000 times lighter than paper. Furthermore, it is also very flexible and conductive thermally and electrically. Incorporating graphene in the construction process results in a high yield of concrete without any defects. Graphene’s usage on building sites ensures sustainable and robust construction of the building while reducing greenhouse gas emissions. UAEs prominent renewable energy company, Masdar has joined hands with the University of Manchester’s flagship facility, The Graphene Engineering Innovation Centre (GEIC) to support graphene commercialization. The company has also made considerable investments in an international innovation centre dedicated to graphene.

2. Implementation of Emerging Technologies

The implementation of emerging technologies like Artificial Intelligence (AI), and the Internet of Things (IoT) has played a key role in leading the real estate sector towards sustainable construction. With the help of IoT, construction engineers can collect all important information about the condition of the materials, building parts, and equipment with real-time information pertaining to sustainability which can be harnessed with the implementation of AI and Modeling to evaluate, visualize, compare, and predict scenarios to make wiser decisions. The research suggests that the implementation of IoT makes buildings responsive, and intelligent, improvises their performance, minimizes defects, monitors their performance, and makes timely adjustments based on the dynamic environmental conditions. This in turn makes the building more efficient, minimizes their carbon emissions, and leads them towards sustainability. 

3. Data Analytics

Data analytics is gaining traction as the real estate sector is moving towards becoming more sustainable. It allows developers to monitor systems and forecast the problems well in advance and take timely actions to prevent downtime, plan for future simulations and explore & capitalize on a plethora of opportunities. The Digital Twin concept is an integral aspect of the process. It empowers real estate companies by consolidating the data pertaining to the building or the site. This way Digital Twin technology allows developers to improve the sustainability of the building, improve the efficiency of its assets, maximize its efficiency and reduce its carbon emissions. Another crucial data analytics tool in this journey of moving the real estate sector towards sustainability is Building Information Modeling (BIM). Its role is also crucial in minimizing wasteful construction throughout the project lifecycle and ensuring sustainable maintenance and operations.

4. Modular Construction

Modular construction has gone through a list of technological improvements and upgrades to stand tall on the clients’ expectations regarding sustainability and drive investment. Some of the key factors which make modular construction a preferred choice for construction are its technological improvement & upgrades, usage of sustainable building materials, cost-effectiveness, efficiency, and faster turnaround time. Modular construction is also very environmentally-friendly as it minimizes the wastage of resources which leads to lower carbon emissions. It leads to the development of high-performing and versatile buildings. 

5. Smart Retrofitting

Smart Retrofitting is one of the wisest and most cost-effective solutions to overcome sustainability concerns arising due colossal rise in the number of new developments in Dubai. Conducting deep renovations is far better than conducting superficial renovations due to its cost and environmental benefits. Superficial renovations release CO2 emissions and repel national governments from meeting their climate targets. Smart technology can further minimize the emissions from retrofitting. The research conducted by Lateral reveals that emissions from retrofitting office buildings can be minimized and reduced up to 70% by tapping into smart technology.

Smart Retrofitting is proving to be a boon for the built environment in constructing smart buildings. It will empower the nations in protecting the environment. Smart Retrofitting can play an instrumental role in empowering Dubai and the UAE in accomplishing their UAE Energy Strategy 2050. It will also assist the Dubai Supreme Council of Energy in reducing the city’s energy demand by 30% by 2030 and in meeting its energy conservation goals. 

Key Challenges Faced by the Commercial Real estate Investors

Dubai’s commercial real estate has been thriving for the last few years and the current year has begun with a blissful start. According to the Dubai Commercial Property Market Report for Q1, 2022, the first quarter of the current year has been one of the best quarters in the last several years for Commercial real estate. The sector experienced a 107% increase in sales value for Q1 2022 compared to Q1 2021. Office and retail sales remain at the forefront of the growth, with offices experiencing a 31% increase and retail a 104% increase for units sold over Q1 2021. The total sales value also continues to rise, as offices have seen a 71% increase and retail units a 49% increase over Q1 2021. 

However, despite this monumental success achieved by Commercial real estate (CRE) in years, there is still a vast list of challenges faced by investors while investing. 

Top Challenges Faced by Commercial Real estate Investors

Here are the top  Challenges faced by commercial real estate investors in Dubai

1. Lack of Institutional-grade Opportunities

In the last few years, there has been a substantial rise in the number of global alternative investment firms interested in investing in Dubai’s commercial real estate; however, they are limited by the lack of institutional-grade opportunities and clarity on regulations. There is an urge to develop more quality stocks that can generate mature investments in the form of institutional investments, Real estate Investment Trusts (REITs), and pension funds.

2. Lack of Prime Investment Opportunities

To leverage the advantage of new & existing investments in the office spaces as well as retail locations, CRE investors expect key segments like logistics hubs to target Warehousing 2.0 concepts. Investors also expect multi-generational assets to emerge as a prime investment opportunity. 

3. Securing Grade A Stock to Attract Affluent Buyers

Due to Dubai’s exponential growth in the last decade, there has been a huge proliferation in the demand from the number of corporations who want to set up their headquarters in the city rather than just a branch office.  However, the commercial real estate is of very limited quality office stock which is making it very difficult for CRE investors to secure Grade A and Prime stock for the affluent domestic & international tenants. 

4. Complex Financing and loan-terms

The CRE investors expect better quality stock available at a low cost. They also expect the cost to be regulated by the government to make it more attractive for the investors. However, the key challenge is that developers are facing a tough time in delivering institutional-grade properties due to complex financing & loan terms, and capitalisation rates. A vast majority of loan terms are around the 10-year mark.

5. Limited Support from the Financial Institutions

It has been observed that financial institutions are more inclined to asset-based lending with residential projects compared to commercial real estate. This is very evident from the vast difference between residential & commercial real estate transaction numbers. There is an urge for the banks & financial institutions to have more trust in commercial real estate. With the revolutionary policies adopted by the government such as – Masterplan 2040, Golden visa, legal reforms, etc. there will be a substantial surge in the population of Dubai in the coming years, which will create demand for shopping malls, offices, hotels, etc. Better transparency and regulations will make it more comfortable for the banks to lend money to institutional investors and offer interest-only loans.

6. Attracting Pension Funds

Real estate investments are the way to diversify asset portfolios and minimize the risk for pension funds. According to the Asset Allocation Insights 2021 report by Mercer, pension funds are the second largest category of institutional investors after sovereign wealth funds in the Gulf Cooperation Council (GCC) region. To counter the market slowdown amid Covid-19, GCC pension funds made investments in areas such as equities, listed infrastructure, and real estate. However, like global pension funds, regional pension funds also want to stay away from taking the development risk. They are more inclined toward assigning their allocation to products with higher yields. There is a very minimal number of assets that are ready to attract such funds, or even available for sale.

7. REITs not Available for Sale

Even in the case of Real estate Investment Trusts (REITs), the story remains the same as pension funds. There is plenty of stock available however it is not always available for sale. Dubai must develop a self-sustaining ecosystem which facilitates easy mergers & acquisitions with institutional investors. This will empower asset investors as well as commercial real estate developers in building commercial real estate which caters to the requirements of future investors such as government entities.

What Creates a ‘Sense of Belongingness’ at Kaizen’s Workplace?

One of the most silent features of a successful organization is its ability to motivate its employees to perform better. As rightly said by Dave Ulrich, “good performance accountability is about having a positive conversation between manager and employee. A manager is a coach and communicator, not command and controller.” The triumph of an organization largely depends on how its employees perform. Employees who are fulfilled and productive always prove to be instrumental assets in steering an organization toward success. I believe that these values are embedded in the culture of Kaizen AMS. Being an industry leader, Kaizen AMS truly understands the significance of employee morale in meeting its purpose of ‘Creating Memorable Experiences and Communities’.

As they say, ‘first impression is always the last impression’. My first day at Kaizen has been one of the most memorable days of my life. Four years ago, in Aug 2018, when I joined Kaizen AMS as Property Handover Manager at its headquarters I was overwhelmed by the courtesy and respect shown to me by the Kaizeners. I got all the necessary support from my co-workers required to streamline my induction process. There felt a sense of belongingness at the workplace.  My team members and the leadership empowered me in rising over all the challenges involved in my role by offering me support and timely training to motivate me in exemplifying the term Kaizen which means ‘continuous improvement‘. 

I joined Kaizen AMS as an experienced professional with over 11 years of UAE experience. However, I can confidently say that my last 4 years with Kaizen AMS have been exceptional. The knowledge and the experience I got at Kaizen are truly exceptional. A vast amount of this goes to Kaizen’s incredible mission of ‘transforming properties into smart, sustainable & engaging communities that are impactful to one’s well-being, happiness, and returns.’ Kaizen taught me to always prioritize customer’s concerns over anything else and strive to create an unforgettable experience for them. Kaizen’s top leadership (which includes – Fadi Nwilati, Alex Voytov, Sara Nwilati, and Tariq Arisheh) spends a couple of hours every week imparting their valuable learnings to the employees which allows them to improve their leadership skills, managing their teams and work effectively and improve their overall performance. Undoubtedly, Kaizen’s most valuable investment is its people and it makes sure the Return on Investment (ROI) of this investment improves every day through continuous learning and improvement in their roles. Here I will quote an example of how Kaizen assisted me in my journey of continuous improvement. In 2020, Mr. Fadi Nwilati and I were discussing the business expansion plans. I informed Fadi about my challenges with some of the new responsibilities assigned to me to which he immediately approved a budget so that I can pursue relevant courses to overcome my shortcomings.  I was elated and overwhelmed by this gesture shown to me by the top leader in the company. Honestly, it meant a lot to me and made me a loyal ‘Kaizener’.  Care is a give-and-take relationship. When employers care about their employees, employees also make a ‘last-ditch effort’ to live up to the expectation and give their best performance.  

‘Creating passionate Kaizeners’ has always been the core philosophy of Kaizen AMS to drive performance. The leadership at Kaizen firmly emphasizes on making every job role very creative so that employees feel passionate about their work and perform at their optimum level. The triumph of an organization relies on its employee’s performance. Even after completing 4 years at Kaizen, I feel equally passionate about my work and ensure I thrive in every responsibility assigned to me. I strongly believe that an organization can achieve its goals, mission and vision easily when its employees feel passionate, empowered, motivated, and engaged. This is where Kaizen AMS has an upper edge over its rivals. Kaizen’s leadership has been instrumental in instilling these traits in its employees which is the major reason behind Kaizen’s success as the most successful Community Management firm today.

A Quick Analysis of the Real estate sector’s Performance in Q2, 2022

The second quarter of 2022 has been the best quarter for Dubai’s real estate industry since 2009. The sector witnessed a 25% rise in sales compared to the same period last year. Comparing the Q2, 2022 with the Q1, 2022, there was an increase of 9.1% in the number of mortgage transactions which increased from 4,415 in Q1 2022 to 4,820 in Q2 2022. On a year-on-year (YoY) basis, there was a 44% increase in transactions in Q2, 2022 with the number of mortgage transactions increasing to 4,820 deals in Q2 2022, compared to 4,764 in Q2 2021.

With rising awareness about digital payments, the number of cash transactions fell from 10,833 in Q2, 2021 to 8,611 in Q2, 2022. This was a 20.5% decline on a year-on-year (y-o-y) basis. 

Real estate Transaction in Q2, 2022

According to theDubai Real Estate Market Overview 2nd Quarter 2022’ data available on DXB Interact(an interactive data tool launched by the Dubai Land Department this year to provide a comprehensive picture to investors of the real estate market) Dubai real estate sector witnessed 22,482 real estate transactions worth AED 59.3 billion in Q2, 2022.  This includes 15,106 apartments (AED 29 billion), 5,212 villas (AED 17.8 billion), 712 commercial properties (AED 1.3 billion), and 1,452 plots (AED 11.2B) in Q2, 2022. There was an over 6% increase in the value of real estate transactions in Q2, 2022 from AED 55.7 billion in Q1, 2022. 

The total sales in the primary and secondary markets reached AED 18.55 billion and AED 40.45 billion, respectively in Q2 2022.

A Fair 7% Increase in Average Transactional Price 

The average transaction price per square foot in Q2, 2022 was 1,391 AED/sq. ft. – an increase of 7% compared to Q1, 2022, and 22% compared to Q1, 2021.

New Milestones Achieved in June 

June has been the best month in the second quarter of 2022. The number of property transactions increased 41.23% in terms of sales volume and 54.9 % in value terms compared to the same month last year. 

The value of the total number of real estate transactions that took place in June 2022 was AED 22.7 billion – the highest sales figure since June 2009. This was almost 71% of the total 2021 sales volume. The June transaction figures are 32.9% higher in volumes and 24.21% in value terms on a sequential basis, compared to May 2022. Over 60.45% of the transactions were in the secondary market and 39.5 % in the off-plan market in June this year according to DXB Interact.

Most Popular Areas

The top areas which witnessed the maximum average sales price in June 2022 include – Jumeirah Golf Estates, Dubai Marina, and Downtown Dubai. 

The average sales price of a property in Jumeirah Golf Estates was AED 6.46 million, followed by Dubai Marina with AED 1.945 million and Downtown Dubai with AED 1.4 million. Nationalities which have been the top sellers in June 2022 were British, Indian, and Canadian while British, Indian and French have been the top buyers. 

In terms of rental value, Dubai Marina was at the top in June 2022 with an average rental of AED 132,771 followed by Downtown Dubai with AED 130,455 and Dubai Hills Estate at AED 144,955

Millionaire Migration Boosted the Demand for Luxury Properties 

According toDubai Real Estate Market Overview 2nd Quarter 2022’, the number of transactions for luxury residential properties increased by 113% year-over-year as transaction value jumped by 141%, while the demand for the ultra-luxury property segment grew 28% annually and 50% quarterly. Effective handling of Covid-19, Expo 2020, favourable and business-friendly policies, and one of the highest ROI on real estate have resulted in an exponential increase in the migration of millionaires and High-net worth Individuals (HNWIs) from across the globe to Dubai. This has led to a huge proliferation in the demand for luxury residential properties (AED 10 million and above) and ultra-luxury properties (US $10 million and above) segment. 

How does Inflation impact the Real Estate Sector?

Inflation is touching new heights every day and has adversely impacted every sector and the global economy. The global economy was recovering from the catastrophic effects of Covid-19 and then it was badly hit by Russia’s invasion of Ukraine that started on February 24, this year. The Russia-Ukraine conflict has disrupted the energy supply and has led to a shortage of raw materials. There has been over a 20% rise in fuel prices in Dubai between April and June 2022. The suppliers are facing supply chain disruptions which are restraining them from coping with the rising demand and leading to an increase in prices. 

To overcome this situation, governments across the globe are injecting more money into the financial system and increasing their spending. Businesses are battling inflation and trying not to lose customers due to the exponential surge in prices. 

Why is Inflation Rising every day?

The inflation rates are climbing new heights.  According to the latest data by the Dubai Statistics Centre (DSC), Dubai’s Consumer Price Index (CPI) jumped by 5.84% year-on-year (YoY) to 105.35 points in June 2022. The exponential rise in the prices of fuel since the beginning of the Ukraine-Russia war has increased transportation costs several folds which have been the main reason behind the surge in the inflation rate. Experts’ forecasts inflation to touch 2-2.5 % in 2022 compared to 0.2 % in 2021. The UAE Central Bank has warned that the country is not insulated from a global inflation surge. In its Q1, 2022 economic review, the central bank stated, “soaring global inflation is a concern for open economies such as the UAE, where imported inflation would ultimately pass through to domestic prices and feed into headline inflation”.

According to Khatija Haque, Head of Research and Chief Economist at Emirates NBD, “the main driver of inflation in Dubai in recent months has been transportation costs, which were up 28.8 % year-on-year in April 2022, accounting for around half of headline inflation. Food prices (8.6% higher year-on-year) were the second biggest driver of inflation in April, followed by recreation and culture costs and restaurant and hotel prices.” The experts believe that Dubai’s high-end or luxury residential real estate will be least impacted by inflation compared to any other nation as the vast majority of elites from across the globe are buying expensive properties in Dubai due to its distinctive laws and business-friendly policies. According to Mr. Faisal Durrani Partner – Head of Middle East Research, Knight Frank, “the majority of residential deals at the high end of the price spectrum are cash purchases, largely due to the unrelenting inflow of ultra-high net worth capital that is targeting Dubai’s most expensive homes. Consequently, the housing market at present is not at risk, since cash remains king, he said.”

The Impact of Rising Inflation on Dubai’s Real estate

Inflation has a detrimental impact on every sector and the real estate sector is not an exception. Inflation results in an increase in the cost of construction as the prices of raw materials also rise which makes the houses more expensive. However, Dubai’s real estate will be less impacted compared to other nations. The vast amount of credit for this goes to the UAE for its diversified imports policy, high currency value in terms of US Dollar, lesser prices of luxury properties compared to several other major western cities, highest return on investment (ROI) on the property, ease of doing business, etc. Global Real estate investors don’t have better options than Dubai to invest, which is the major reason it will have a very minimal impact on the rising inflation rate. Furthermore, the Dubai government is cutting down its dependence on imports by following a diversified import policy to minimize the impact of imported inflation. 

With the launch of the Golden Visa program, Dubai Masterplan 2040, and District 2020, there will be a huge proliferation in the population and the number of businesses in Dubai this year and in coming years which will boost the demand for housing.  This is very evident from the latest report by Knight Frank which reveals that the Dubai residential market recorded AED 61.9 billion ($16.85 billion) worth of apartment and villa transactions as of May 2022 despite a record spike in inflation worldwide. 

Knight Frank believes the impact of global inflation on the UAE economy and Dubai’s residential market is likely to be limited for now due to effective government measures. However, despite its unparalleled performance compared to the rest of the world, it’s no secret that Dubai’s real estate sector will face the headwinds of rising inflation rates globally. 

Here are the Top 6 Ways the Rising Inflation Rate will Impact Dubai’s Real estate sector –

1. The rise in the Cost of Raw Materials

There has been an over 25-30% rise in the prices of construction materials since 2021. The prices of all necessary materials like steel, wood, copper, glass, and concrete have increased up to 25% in the last year. The cost of labour and machinery used in the construction of the building has also increased several folds. This has put more pressure on the construction companies and developers to increase the prices of the property to manage the rising cost.  According to Faisal Durrani, house prices in Dubai are expected to grow around 5-7% this year for the mainstream market and 12-15% in the prime market. Dubai remains an excellent inflation hedge.” 

An increase in the prices of the property delays the buying decisions of several potential buyers and results in lower sales and poor occupancy rates for the developers.

2. Higher Interest on Home Loans

The rise in inflation is also forcing commercial banks to increase the interest rates on home loans to cover up the increase in their operational cost. The Interest rates increased by 0.50 % in May 2022. According to Mr. Michael Hunter, Co-founder of Holo, the online mortgage platform, the half-a-percentage hike on May 3 would reflect on mortgage rates by between 1-1.5 basis points across lenders. “This means, for every Dh500, 000 borrowed, it could cost an additional Dh5, 000 per year,”

An increase in inflation makes it more expensive for potential homebuyers to take home loans and they delay their decision until inflation and home loan rates come down. This has an adverse effect on property sales. Furthermore, a rise in inflation also devalues the currencies which forces many lenders to raise rates further. This makes the cost of debt expensive for the developers.

3. Increase in Rents

Surge in the prices of the property followed by higher interest rates on home loans charged by banks discouraged a vast number of buyers from buying the property and looking for rented accommodations. The substantial rise in the demand for rented accommodations allowed landlords to increase the rents which tenants have to accept with a ‘pinch of salt’ as paying increased rent is much cheaper for them than paying a higher mortgage. This has substantially increased the rental rates of the property in the first quarter of 2022. In Dubai, as many reports have shown this quarter, average rental rates increased by 13.1% in Q1, 2022 which is the highest rate of growth recorded since December 2014.

4. Increase in Resident Dissatisfaction

Inflation results in an increase in the operational cost of a community or a building as all items required to maintain and manage the building become expensive. In this scenario, property management firms are left with no choice than increasing the service charges to manage the cost of the community without compromising on resident welfare and safety. However, an increase in service charges often opens up a “pandora’s box” for the property management firms as it results in a surge in resident dissatisfaction, an increase in tenant turnover rate, poor occupancy, and a decline in revenues. The service charges in Dubai have increased between 10-25% since 2017. Furthermore, the Ukraine-Russia war has further aggravated the situation and has resulted in an exponential increase in the price of fuel, electricity, and other raw materials.

5. Payment Delays 

An increase in service charges also creates a problem of payment delays as it becomes expensive for several residents who were making timely payments of service charges. These residents either delay their service charge payments or move to more affordable communities. Non-payment of Service charges in Dubai dates back to 12 to 18 months. In both ways, it hurts the developers and property management firms in terms of revenues and Occupancy rates. The decline in revenues also limits the capabilities of the property management firms to launch initiatives for the betterment of the community. This results in a rise in overall resident dissatisfaction.

6. Adverse Impact on Vacation Rentals

The rise in inflation rates discourages tourists to plan their holidays or vacations. This is indeed bad news for vacation or short-term rental real estate which relies heavily on tourists and retirement communities.

7. Economic Crisis

Inflation often brings instability to the real estate sector and is an invitation to an economic crisis. The US and Spain are the best examples of how rapid house price inflation in the early 2000s has led to a credit bubble. The rise in property prices in the 2000s encouraged developers to come up with new construction and motivated banks to increase lending to a wider range of buyers. This credit bubble later proved unsustainable for the sector as well as for the economy and ultimately led to the credit crisis and economic failure. 

Kaizen AMS – My First Experience Working in a Truly Global Environment

Story of our Excellence Officer – Miss. Haya Mustafa

First job always holds a special place in the heart as well as in life. The job becomes even more special if the employer is Kaizen AMS. I am very grateful to Kaizen’s leadership for making me a part of this beautiful family where each employee is treated with utmost respect, kindness, and dignity -like a family member.

When I joined Kaizen AMS in November last year as Excellence Officer, I had ‘butterflies in my stomach’, i.e.  I was very nervous. I was complete stranger to the corporate environment. Like any other person, I also had hundreds of questions in my mind about my manager and co-workers and the work environment, however, all my confusion and dilemmas were solved once-in-for-all when I went to the Kaizen office. My line manager, Mrs. Vidya Cawa conducted my induction and introduced me to the leadership and my co-workers. Everyone behaved with me in such a manner that they know me for years. My coworkers and my manager aligned all my mandatory trainings and made me understand all the rules, regulations, and norms of the company. 

Kaizen AMS is a highly diverse organization. On my first day, I got the opportunity to meet people from 5 continents. It was indeed an unforgettable experience. I met people from India, Russia, Africa, Lebanon,  Philippines, Pakistan, and several other nations and learned a lot about their nations, cultures, traditions, behaviours, cultural differences, etc. For me, it was like a world tour in 7 hours. I can say proudly that I have connections in every part of the world. I could have never expected the start of my professional career in such a beautiful manner.

I joined Kaizen as an Excellence Officer. In my daily job, I am responsible for serving the residents of 150+ Kaizen Managed communities which come from across the globe. It is indeed an incredible experience interacting with people from so many cultures and backgrounds. Before joining Kaizen AMS, I knew only 2 languages i.e. – Arabic & English; however in less than a year of joining Kaizen and spending time with a global workforce, I have learned 4 new languages i.e. Russian, Hindi, Spanish, and French. Although I am not an expert speaker but somehow I can comprehend well in these languages. Thanks to Kaizen for making me a multilingual personality. I wish one day I meet all my fellow Kaizeners in their respective countries and spend time with their beautiful families. 

Now let me talk about my job role and team. I am part of the Communications Excellence team. I am responsible for solving some of the pressing challenges faced by our stakeholders. It gives me immense pleasure to serve Kaizen’s stakeholders and bring smiles on their faces every day. We say in Arabic, ‘Khidmat Alnaas hi Khidmat Allah’ – which means ‘to serve people is to serve god’. I feel in my daily job I get an opportunity to serve God every day.  My job and the positive feedback I receive from the stakeholders keeps my motivation levels high.

My team members make my journey with Kaizen even more memorable. Each team member motivates me and encourages me to do something different from the previous day. My line manager Vidya – who hails from India, is a blend of Indian wisdom with Arabic modesty. She is very quick to analyze the challenges I might face and provide her expert opinion. Her support helps me in resolving the clients’ queries much faster and live up to the Kaizen AMS’ vision ‘to Create Memorable Experiences and Communities’. My manager has always been my wonder woman. She has always been by my side whenever I needed her assistance. Vidya is doing an ultimate job of imparting her valuable learning and teachings to the team and empowering them in becoming the leaders of tomorrow. 

Another unique aspect of working with Kaizen AMS is it respects the suggestions and opinions of every employee irrespective of their position in the hierarchy. I have seen many of my suggestions turning into reality in the last half-year and reaping the benefits for my team as well as for the company and its stakeholders. This provides an employee a true experience of being a leader or a CEO and makes the person feel more confident in taking up the next role. This also encourages the employees to come up with new ideas for the greater good of everyone.  

At Kaizen, every day is an opportunity for ‘Continuous Improvement’ and learning new things. After joining Kaizen, I have seen myself solving complex problems and becoming a problem solver which I was not earlier. I have started ‘deep-diving into the root cause’ and have started ‘challenging the status quo (two of the core values of Kaizen). I have started analyzing the business needs more deeply and reaching the most viable solution. I have seen myself becoming more patient and turning from a person who always used to pick a safe side to a real risk-taker. This happened because Kaizen provided me with a platform to showcase my talent and skills. I would like to thank the top leadership – Fadi Nwilati, Alex Voytov, and Sara Nwilati for nurturing a culture where employees feel empowered to learn new things improve every day, and grow in their professional careers. Kaizeners truly personifies the values that the Kaizen brand represents.

My experience with Kaizen is a long story. This is just the first chapter. Rest is still unwritten.  I hope one day I will complete this story and I am sure it will be one of the most alluring stories and will make the readers enthusiastic about working with Kaizen AMS.