It is a common belief among several real estate developers that they will be able to cut down on the cost of operations if they manage the community on their own and don’t hire an Owners’ association (OA) firm. However, this is not true. It often results in a higher cost of operations, a decline in the quality of services, increase in resident dissatisfaction, increases in tenant turnover, a lower occupancy rate, and above all decline in the reputation of the developer in the industry.

This case study sheds light on how Kaizen AMS as an OA firm was able to reduce the overall cost of operations while maintaining the utmost resident satisfaction and safety for one of the top real estate developers in Dubai.