Kaizen AMS Reinforces its position as the ‘Most Customer-Centric Company’ in the Industry

We are delighted to share, Kaizen Asset Management Services (Kaizen AMS), has been recognized across various categories at the prestigious International Real Estate Community Management Summit (IRECMS) Awards held on the 8-9th December 2021. The winners were announced at JW Marriott Marquis Hotel Dubai where the Awards Ceremony took place. 

IRECMS Awards is an initiative to recognize UAE-based companies that are delivering outstanding results in the field of Community Management, Facilities Management, Property Management, and Real Estate in general. IRECMS Dubai Awards is an authentic platform that will recognize meritorious efforts, regardless of the company size and scale. It comprised 15+ categories which were vetted by a Jury and Advisory Council comprising global leaders within Community Management.

Kaizen AMS was awarded as the winner in the category Most Customer-Centric Company of the Year, for its continuous investment in innovative technologies to improve the overall customer happiness by simplifying our communication process with the residents through new and existing communication technology. Kaizen overcame all odds and bottlenecks by deploying its eccentric technology to maintain the utmost resident satisfaction. This comes as another feather in Kaizen’s cap, after winning the Customer Happiness Award at the SBEF Awards only a few months earlier, further reinforcing Kaizen’s Customer-Driven approach of keeping the customer at the heart of its existence.

On the occasion, Fadi Nwilati – the CEO of Kaizen AMS said, “I am receiving this award on behalf of 100 Kaizeners who are dedicated to innovate and deliver excellence to our customers. On behalf of Kaizen, I wish to thank the organizers and the judges for recognizing the leaders in this industry and I would like to dedicate this award to our 23,000 and growing customers without who’s feedback, positive and negative, regular interactions, trust, and support – we would not be able to point out, what it takes for us to make the experience best for them.”

Additionally, Kaizen AMS was awarded the Runners-up position in the categories of Best Crisis Management Initiative of the Year for the initiatives in restricting the spread of the Covid-19 pandemic across its 100+ managed communities, and the residents remain uncompromised; and Best Property Management Company of the Year for facilitating swift and hassle-free communication between the residents at its managed communities and Property Managers by implementing its revolutionary Whatsapp Chat feature, maintaining higher occupancy rate and resident satisfaction, and adopting greener technologies to protect the environment and minimize energy consumption. 

Kaizen as an organization was recognized for showing agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic while expressing empathy to the unique needs of the customers.

Other categories where Kaizen was nominated as a finalist included Best CM Company of the Year and Best Implementation of Technology.